Refund policy
Return & Refund Policy – MR B LLC
At MR B LLC, every piece is handcrafted and one-of-a-kind ✨ — so slight variations from photos are part of what makes your item special.
We offer a 30-day return window starting from the day your order is delivered.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and unworn
- In its original condition and not altered in any way
- In the original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please email us at mrbllc757@gmail.com. Returns sent without prior approval will not be accepted.
If your return is approved, we'll provide instructions for sending your item back. Return shipping costs are the responsibility of the customer and will not be deducted from your refund. There is no restocking fee.
⚠️ If a returned item is received in a condition that does not meet the eligibility requirements above, we reserve the right to deny the return and send the item back to you.
Custom & Made-to-Order Items
Because custom pieces are created just for you:
- Custom, personalized, and made-to-order items are final sale and not eligible for return or refund
- If you are unsatisfied with a custom piece due to an error on our part, please contact us and we'll work with you to find a fair resolution
Damages & Issues
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Email mrbllc757@gmail.com with clear photos of the item and packaging
We'll review the issue and do our best to make it right quickly and fairly 💛
Non-Returnable Items
We cannot accept returns for:
- Custom or personalized items
- Made-to-order pieces
- Sale or clearance items
- Gift cards
- Items that have been used, worn, or altered after delivery
If you're unsure whether your item is eligible, feel free to reach out before initiating a return.
Gift Purchases
If you received an item as a gift and would like to return it, please contact us at mrbllc757@gmail.com. A proof of purchase (such as an order number or gift receipt) is required. Approved gift returns will be issued as store credit.
Exchanges
We currently do not offer direct exchanges. The fastest way to get what you want is to:
- Return your original item (once approved)
- Place a new order
This helps keep things quick and ensures availability, especially for limited handmade pieces.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status.
If approved:
- Refunds are issued to your original payment method within 10 business days
- Your bank or card provider may take additional time to process the refund
- No restocking fees will be deducted
If 15 business days have passed since your return was approved and you haven't received your refund, please contact us at mrbllc757@gmail.com.
If you have any questions about returns or custom orders, don't hesitate to reach out — we're always happy to help 💌
💌 mrbllc757@gmail.com