Shipping policy
π¦Β Shipping Policy β MR B LLC
At MR B LLC, every piece is handcrafted with care, so we take just as much care in getting it safely to you β¨
π οΈΒ Processing Time
All of our items are handmade to order, so please allow:
- 2β5 business days for processing before shipment
- Custom or personalized items may take 5β10 business days depending on the complexity of the design
We promise it's worth the wait π«
πΒ Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and chosen shipping method.
Estimated delivery times:
- Economy: 7β14 business days (free on orders $50+)
- Standard: 3β5 business days ($6.90)
Please note: delivery times are estimates and not guaranteed.
πΒ Shipping Area
We currently ship within the United States.
If you're outside the U.S. and interested in ordering, feel free to reach out β we'll do our best to accommodate π Please note that international orders may be subject to customs fees, duties, and taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total.
We currently ship within the United States, including APO/FPO/DPO military addresses via USPS. Please allow additional transit time for military addresses, as delivery may take 2β4 weeks depending on location."
π¦Β Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package every step of the way.
β³Β Delays
While we work hard to ship on time, delays can occasionally happen due to:
- Carrier issues
- Weather conditions
- Holidays or high order volume
MR B LLC is not responsible for delays once your package has been handed over to the shipping carrier.
π¬Β Incorrect Addresses
Please double-check your shipping info before placing your order.
MR B LLC is not responsible for orders shipped to incorrectly entered addresses. If you notice a mistake, contact us ASAP at mrbllc757@gmail.com and we'll try to fix it before it ships.
π¦Β Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of the expected or actual delivery date.
Lost packages:Β If your tracking shows delivered but your package is missing, we'll file a claim with the carrier on your behalf. Once the claim is reviewed, we'll offer a replacement or store credit depending on the outcome.
Damaged packages:Β Please send photos of the damaged item and packaging to mrbllc757@gmail.com within 48 hours of delivery. We'll review and offer a replacement or refund for the damaged item at our discretion.
We're committed to making it right π
β οΈΒ Important Notes
- Once your order is shipped, ownership and risk of loss transfers to the customer (standard shipping policy practice).
- Each item is handmade and unique, so slight variations from photos are normal and part of the charm β¨
- Holiday shipping deadlines will be posted separately β keep an eye on our store announcements during peak seasons!
If you have any questions about shipping or a custom order, don't hesitate to reach out β we're always happy to help!
π mrbllc757@gmail.com